At Alara we strive to provide you, the customer, with timely support for your product service needs.

Customer Support in the United States
Our Customer Support facility for all products is located in Fremont, California.  Our Customer Support and Technical Support employees work hand-in-hand with Engineering and Manufacturing to keep up-to-date with the products as they are designed and produced to ensure high-quality service to our customers.

Customer Support:
47505 Seabridge Drive

Fremont, CA 94538-6546

Toll free: 1.800.410.2525

Fax: 510.315.5201

Customer Support Hours:
Monday - Friday 8am - 5pm Pacific Time

Worldwide MetriScan Technical Support
Alara has trained and certified technicians to service MetriScan systems in key locations around the world.  Because they are located around the world, they can respond faster, saving valuable shipping/customs time.  They provide the same high-quality service and use the same procedures and calibrated tools used in manufacturing at Alara to ensure that each MetriScan serviced meets the original specifications. 

Should your MetriScan require service, please be sure to include the Serial Number (located on the back of the machine) in your correspondence.

Europe:
Please contact:
AB & TD BV, The Netherlands
Corné Jonkers
Tel: +31 (040)252.5445
Email: c.jonkers@ab-td.com

China:
Please contact:
Miles Medical Technology Corp.
Yiwan Lida Mansion, Ste. G Dongcheng District
Andingmen Wai, Andeli, North Street A17
Beijing, People's Republic of China
http://www.milesmedical.com/

Other Countries:
If you require support and are in a country not listed above, please contact your local dealer or Alara Customer Support.